Terms & Conditions

1 Service Description

tablepass is an automated restaurant reservation monitoring and booking-attempt service for high-demand NYC restaurants on supported third-party reservation platforms. The Service consists of continuous availability monitoring, automated booking attempts on your behalf, and dashboard access to queue and manage reservation requests.

The Service is a monitoring and platform-access subscription. Whether or not any specific reservation is ultimately secured depends on restaurant-side availability and is not guaranteed by tablepass. Subscriptions purchase the monitoring service and platform access; they do not purchase a guaranteed reservation.

Subscription tiers and what each includes:

Service operations include:

• Drop monitoring — attempting to book the instant a restaurant releases its reservation calendar
• Cancellation monitoring — watching 24/7 for cancellations and attempting to book them on your behalf
• Dashboard — web and mobile dashboard to queue requests, view monitor status, manage included credits, and review history
• Notifications — in-app and email updates about monitoring activity and booking outcomes

2 Account & Eligibility

To use tablepass, you must:

• Be at least 18 years of age
• Have a valid phone number capable of receiving SMS messages
• Have an active account with at least one supported third-party reservation platform
• Provide accurate and truthful information

You are responsible for maintaining the security of your account and all activity that occurs under it.

3 Pricing & Payment

• Pay Per Use: $18 plus NY sales tax ($19.60) per confirmed reservation
• Gold: $39/month, or $348/year billed up front ($29/month equivalent) — includes 3 reservations per month; additional bookings $15 each
• Platinum: $59/month, or $588/year billed up front ($49/month equivalent) — includes 5 reservations per month; additional bookings $12 per booking
• Black: $499/month, or $5,499/year billed up front — includes 8 reservations per month (additional bookings $8 each), Priority Pass on every booking, and the TablePass Black Concierge (24/7 assistance + large-party bookings).
• Priority Pass: $35 plus NY sales tax ($38.10) per booking as an add-on (included with Black) — priority queue position for high-demand restaurants

Automatic renewal. Memberships renew automatically at the end of each billing period — every month for monthly plans and every year for annual plans — at the price for your plan shown above, and your saved payment method is charged at each renewal until you cancel. You can cancel at any time from Settings → Manage Membership in the app, or by emailing support@tablepass.nyc. Cancellation stops future renewals and takes effect at the end of the current billing period.

What the subscription fee pays for. Your monthly subscription fee purchases access to the tablepass monitoring service and platform for the billing period — including continuous monitoring of your selected restaurants, automated booking attempts, scout infrastructure dedicated to your queue, dashboard access, and the included bookings allowance for that cycle. The subscription fee is earned by tablepass at the start of each billing period in exchange for that monitoring service and access, regardless of whether any specific reservation request results in a confirmed booking.

Per-reservation fees (overage bookings, Pay Per Use, and Priority Pass add-ons) are charged only when tablepass successfully confirms a booking on your behalf. If we are unable to secure a table, no per-reservation fee is charged for that attempt. Per-reservation fees are non-refundable once a reservation is confirmed, as the booking has been completed on your restaurant platform account.

Subscription fees are billed in advance on a recurring basis and are non-refundable. Pricing is subject to change; active subscribers may be grandfathered at their existing rate.

4 How It Works

1. You select a restaurant, date(s), preferred times, and party size
2. You link your account credentials for a supported third-party reservation platform (encrypted and stored securely)
3. Our system monitors for availability and books on your behalf the instant a matching slot becomes available
4. You receive an email and in-app confirmation when your reservation is secured
5. The reservation appears directly in your account on that third-party reservation platform under your name

5 Credentials & Authorization

By linking a third-party reservation platform account, you authorize tablepass to act as your agent and submit reservation requests using your credentials. Your password is encrypted at rest and transmitted only to the relevant platform’s API. We do not use your credentials for any purpose other than booking reservations on your behalf.

6 Third-Party Platform Risks

tablepass interacts with third-party reservation platforms on your behalf. By granting tablepass access to your third-party accounts, you acknowledge and accept the following:

• Third-party platforms may modify, restrict, suspend, or terminate your account at their sole discretion and in accordance with their own terms of service
• tablepass has no control over the policies, actions, or decisions of third-party platforms regarding your account
• You are solely responsible for maintaining compliance with the terms of service of any third-party platform you connect to tablepass
• tablepass is not liable for any account restrictions, suspensions, terminations, lost reservations, charges, or other consequences imposed by third-party platforms as a result of using our service
• By using tablepass, you confirm your understanding and acceptance of these risks, including any changes, restrictions, or actions that may be applied to your account by any third-party reservation platform

7 Venue Fees, Deposits & Dining Costs

Dining experience costs, deposits, prepaid menus, cancellation fees, and any other charges associated with a reservation are determined entirely by the venue. tablepass solely facilitates the booking of the reservation on your behalf and has no control over, and assumes no responsibility for, any fees or charges imposed by the restaurant.

By using tablepass, you authorize us to book reservations on your behalf and acknowledge that you are solely responsible for reviewing and accepting any costs, deposits, or cancellation policies associated with your reservation prior to requesting a booking. tablepass is not liable for any venue-imposed charges resulting from reservations booked through our service.

8 No Guarantee of Availability

While we achieve a high success rate, we cannot guarantee that any specific reservation will be secured. Restaurant availability depends on factors outside our control, including platform timing, competition from other users, and restaurant policies. No per-reservation fee is charged for unsuccessful booking attempts; membership fees are separate and are charged on schedule as described in Section 3.

9 Cancellations & Modifications

Reservations booked through tablepass are held under your personal account on the third-party reservation platform where they were booked. You may cancel or modify them directly through that platform, subject to each restaurant’s cancellation policy. The tablepass service fee is non-refundable once a reservation is confirmed.

Subscription cancellation. You may cancel your tablepass subscription at any time from Settings → Manage Membership in the app, by emailing support@tablepass.nyc, or by opening a support ticket with our concierge in the app. Cancellation stops future renewals; the current billing period’s subscription fee is not refunded, and you retain monitoring access through the end of that period.

10 Refunds & Chargebacks

Refund policy. Subscription fees are non-refundable. Per-reservation fees are non-refundable once a reservation has been confirmed on your linked restaurant-platform account. tablepass may, at its sole discretion, issue a goodwill refund in exceptional circumstances; such refunds are not a precedent and do not modify this policy.

Disputes & chargebacks. If you have any concern about a charge, contact the tablepass concierge first by opening a support ticket in the app — use the Concierge tab, or the Help option in your account menu. By using the Service you agree to attempt a good-faith resolution with tablepass before initiating a payment-card chargeback or dispute.

Chargebacks for the monitoring service. Because the tablepass subscription is a monitoring and platform-access service — not a guaranteed reservation — the absence of a confirmed booking is not, by itself, evidence that the Service was not delivered. The Service is delivered when tablepass monitors restaurants on your behalf, attempts bookings against your queue, and provides dashboard access during your billing period, regardless of whether a specific reservation is ultimately secured.

Any chargeback that is determined to have been initiated in bad faith, or initiated without first attempting resolution through the tablepass concierge, may result in (i) immediate termination of your account, (ii) reversal of the chargeback through evidence submission, and (iii) recovery of any associated costs, dispute fees, and reasonable legal fees.

11 SMS Terms & Conditions

By creating a tablepass account, you consent to receive one-time sign-in codes by SMS. Below are the required disclosures:

• Program name: tablepass Sign-in Codes
• Description: One-time verification codes sent when you sign in. We do not send booking notifications, marketing or promotional messages by SMS; booking updates are delivered by email and in the app.
• Message frequency: One message per sign-in attempt.
• Message and data rates: Message and data rates may apply depending on your mobile carrier and plan. Check with your carrier for details.
• Opt-out: Because codes are sent only when you request one, there is nothing to unsubscribe from; you can reply STOP to any message from us, after which you will not be able to sign in by phone until you reply START.
• Help: For help, reply HELP to any message from us, or open a support ticket with the tablepass concierge in the app
• Supported carriers: Major US carriers are supported including AT&T, Verizon, T-Mobile, and others. Carrier support is not guaranteed.

12 Prohibited Use

You agree not to:

• Use the service for any unlawful purpose
• Provide false or misleading information
• Attempt to reverse-engineer, hack, or exploit the service
• Use the service to scalp or resell reservations
• Create multiple accounts to circumvent usage limits
• Interfere with the operation of the service or other users’ access

13 Intellectual Property

All content, design, and technology comprising the tablepass service are owned by or licensed to us. You may not copy, modify, or distribute any part of our service without written permission.

14 Limitation of Liability

To the maximum extent permitted by law, tablepass and its operators shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or goodwill, arising out of or related to your use of the service. Our total liability for any claim shall not exceed the amount you paid to tablepass in the 12 months preceding the claim.

15 Disclaimer of Warranties

The service is provided “as is” and “as available” without warranties of any kind, either express or implied. We do not warrant that the service will be uninterrupted, error-free, or that any specific reservation will be obtained.

16 Indemnification

You agree to indemnify and hold harmless tablepass and its operators from any claims, losses, damages, or expenses (including legal fees) arising from your use of the service or violation of these terms.

17 Termination

We may suspend or terminate your account at our discretion if we believe you have violated these terms, engaged in fraudulent activity, or are using the service in a manner that could harm us or other users. You may close your account at any time by contacting us.

18 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of New York, without regard to its conflict of law principles.

19 Changes to These Terms

We may update these Terms from time to time. Material changes will be communicated by email or a notice on our website. Your continued use of the service after changes constitutes acceptance of the updated terms.

20 Contact Us

If you have questions about these Terms & Conditions, or about a charge on your account, contact the tablepass concierge: